Returns & Refunds
We want you to be completely happy with your purchase from stellagemma.com. If for any reason you’re not satisfied, we’re here to help.
Returns Policy
You may return most items within 14 days of delivery for a refund or exchange. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
Some items are non-returnable, including:
- Gift cards
- Downloadable products
- Personalized or custom-made items
How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team to request a return authorization.
- Pack the item securely in its original packaging.
- Ship the item back to us using a trackable shipping method.
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Refunds
If your return is approved, your refund will be processed within 5-7 business days. Depending on your payment method, it may take additional time for the refund to appear in your account.
Exchanges
If you need to exchange an item, please return the original item and place a new order for the desired product.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately so we can resolve the issue promptly.
For any further questions about our returns and refunds policy, please reach out to our customer service team.